"We don't have an ETA": Rogers VP says there is no timeline for outage fix

Jul 8 2022, 9:47 pm

As technicians at Rogers Communications scramble to get service back up and running, a vice president of the nationwide telecom says that the company has no ETA.

Kye Prigg was speaking to reporters on the CBC program Power & Politics when he shared the information. He also stated that there still has yet to be a cause identified.

A crucial piece of information he shared is that he doesn’t know whether connections will be re-established today at all, putting thousands of Canadians across the country in a bind.

A video shared via Twitter shows a portion of the interview where a reporter asked Prigg when he expects the service to be fixed.

“Right now we are um… we’re investigating the root cause of the uh, of the failure that’s impacted our customers coast-to-coast. Um, we’re getting very close to understanding the root cause of the failure, and we’re taking actions along with our network vendors.”

The only silver lining to Prigg’s comments is the fact that he said the company is seeing some “good signs” of recovery.

Prigg was asked if he thinks the cause was a cyberattack, but he said it was too early to speculate.

It has been over 12 hours since the outage has been impacting customers. Millions of people have been impacted. In a recent tweet, Rogers says it plans to credit customers.

Politician demands response

One politician is calling for a bigger response to the situation. Calgary MP Michelle Rempel says that the issue is an economic one, with businesses facing adverse impacts from the outage. She also states that critical infrastructure has been affected.

Today’s outage underscores potential additional risks of Canada’s current approach to regulations.”

Rempel is demanding answers.

I am calling for an immediate explanation to Canadians with respect to the cause of the Rogers outage. I believe that an emergency parliamentary committee meeting may be beneficial to look into this matter and to ensure it doesn’t happen again.”

Amir AliAmir Ali

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