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Some Shaw customers in the Lower Mainland are experiencing internet and phone issues after a power outage took some of the telecom provider’s equipment offline.
The internet outage is affecting customers in Vancouver, Burnaby, and Richmond, with Shaw saying approximately 2,000 households are impacted.
“We are working to restore service as quickly as possible and apologize for any inconvenience this may cause,” Shaw said.
Once power is restored to Shaw’s equipment, services should work again.
The outage impacts all services Shaw provides — internet, TV, phone, and more.
BC Hydro’s outage map suggests nearly 3,000 customers across the Lower Mainland were without electricity Wednesday afternoon.