New study ranks Montreal in top 10 for large airport satisfaction

Sep 19 2018, 3:56 pm

Montréal-Pierre Elliott Trudeau International Airport is above average when it comes to customer’s satisfaction.

According to the JD Power’s 2018 Airport Satisfaction Survey, a global leader in consumer insights and analytics, Montreal’s airport ranked 8th for large airports in North America.

The study separated North America’s air terminals into three categories: mega, large and medium-sized airports. The survey is based on a variety of factors including check-in, food, beverage and retail, accessibility, terminal facilities, security checks, amenities and baggage claim.

Each airport was graded on a 1,000 point scale and every category was given an average grade.

Pierre Elliot Trudeau Airport scored 774 points in the “large airport” division, placing it above the category’s average of 761 points, slightly behind Vancouver’s International Airport’s 781 points and San Diego International Airport’s 776.

satisfaction

JD Power

Next time you’re considering a trip to another airport in North America, consider that LaGuardia Airport in New York received a ranking of 678, so don’t take Montreal’s biggest airport for granted when it comes to guest satisfaction.