Telus sends warning email about new credit card fee, forgets to replace "lorem ipsum" (PHOTOS)

Customers aren’t too happy with Telus after the company sent a warning email about its new upcoming credit card fee.

The cherry on top? Whoever wrote the email forgot to replace the “lorem ipsum” placeholder text in the header, so people are dragging Telus on social media.

“Telus can f**k off with this half-made email excuse to raise prices without saying you’re raising prices,” tweeted a customer who received the email. “At least type out the subject line on your sh**ty email template.”

Telus can fuck off with this half made email excuse to raise prices without saying you’re raising prices. At least type out the subject line on your shitty email template pic.twitter.com/wKsAGyYyhh

— Jordan (@MaybeAn3ngineer) September 16, 2022

Too eager to further nickel and dime us you forgot to proof read the email first. @TELUS pic.twitter.com/8p7rjUBpNf

— Trevor C (@trek604) September 16, 2022

Many shared screenshots of the email on Twitter.

Its subject line reads “Important information about your Pre-Authorized Credit Card payment method,” but the placeholder text in the body of the email wasn’t replaced.

Do the tech giants not pay #communications people enough to catch GIANT mistakes like this? #Telus #TelusMobility #TechGiants #LoremIpsum #LivingWage #CommsMatters pic.twitter.com/0aghO29394

— Jessica Micheline (@JessMicheline) September 16, 2022

Well
Lorem ipsum dolor sit amet
to you to, you bottom feeding scum#CRTC @fanCRTCProfling pic.twitter.com/DMQBgsibrN

— Scott M. (@apukwa) September 16, 2022

While the mistake has made Telus social media fodder, customers are mainly upset about the additional fee they are about to be charged for paying their bills with a credit card.

“As mentioned on your latest bill, starting October 17, 2022, customers that choose to make a bill payment with a credit card will be charged a 1.5% Credit Card processing fee (plus tax),” reads a screenshot of the email.

The email explains that this surcharge “is not higher than the fee Telus pays to accept credit card payments.”

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On August 8, the telecom giant sent a letter to the Canadian Radio-Television and Telecommunications Commission (CRTC) asking for permission to add a 1.5% surcharge for credit card payments, reported The Canadian Press. 

The CRTC responded by saying it would decide within 45 business days of receipt of the filing.

This means its decision could be released on October 12, three business days before Telus begins charging customers the credit card fee.

Customers continue to express their frustrations after receiving the warning about this fee.

“Hey @TELUSsupport just got the email telling me that Telus will be charging me a 1.5% fee for using a credit card to pay my bill. @CRTCeng, this is ludicrous,” tweeted one customer. “I already pay extravagant fees for Internet and Mobile. We need better regulations.”

Hey @TELUSsupport just got the email telling me that Telus will be charging me a 1.5% fee for using a credit card to pay my bill. @CRTCeng, this is ludicrous. I already pay extravagant fees for Internet and Mobile. We need better regulations.

— Robb Aishford, REALTOR®️🌻🇨🇦🏳️‍🌈 (@CanmoreRobb) September 16, 2022

“As a valued customer, we’re going to charge you more money for absolutely no good reason” hey @TELUS go kick rocks. Absolute trash company. pic.twitter.com/fn5zdOPHy8

— BrittM (@19BAM91) September 16, 2022

Corporations keep externalizing their costs. @TELUS I can pay my credit card fees why can’t you? Your deals with @Visa and @Mastercard are your problem not mine. pic.twitter.com/4o6LnhyM1K

— De (@RealDaleKnows) September 16, 2022

Hey @telus, you just lost a 30 year customer. Phone companies already charge a lot in Canada and now you have to charge for using your credit card too? I’m done with you!!

— Corey (@LtFirefighter38) September 16, 2022

Telus has not replied to Daily Hive’s request for comment.