Another Rogers outage caused "intermittent issues" for some customers

Jul 24 2022, 4:33 pm

Rogers customers who were frustrated by the historic service outage on July 8, 2022, got a strange taste of déjà vu this weekend.

On Sunday, July 24, some customers couldn’t make calls.

The outage was confirmed by Rogers, who said service was restored by 9 am EST.

According to the communications giant, some customers “may have experienced intermittent issues making VoLTE calls” early in the morning on Sunday.

The outage did not affect 3G/4G calling, 911 service, or data service.

On Twitter, #rogersoutage was trending as frustrated customers aired their grievances about being unable to make phone calls once again. “My trust in Rogers has evaporated,” wrote one Twitter user. “I am fed up,” wrote another.

Earlier in the week, the company replaced its Chief Technology Officer.

President and CEO of Rogers Communications Tony Staffieri told customers on July 13 that their previous massive outage was unacceptable.


“Simply put, we failed on our promise to be Canada’s most reliable network,” he wrote.

 

More to come…

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