London Drugs closes Western Canada stores "until further notice" due to cybersecurity incident

Apr 29 2024, 12:30 pm

If you were planning on heading into your local London Drugs location, you are out of luck. 

The Canadian retail pharmacy chain announced its closing its stores across Western Canada starting Sunday “until further notice.”

A Facebook post explained that it “experienced an operational issue,” which led to the closures.  

In an email to Daily Hive, the store confirmed that it was the victim of a cybersecurity incident and closed stores “out of an abundance of caution.”

“Upon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation,” the drugstore shared.

The chain added that, so far, it has no reason to believe customer or employee data has been impacted.

For people with urgent pharmacy needs, London Drugs said its “pharmacists are standing by to support.”

“We advise customers to phone their local store’s pharmacy to make arrangements,” it added. 

After starting with humble beginnings in 1945, the first London Drugs opened a 1,000-square-foot community drugstore on Main Street in Vancouver.

Fast-forward to today, and it’s become a familiar retailer in Western Canada with stores across British Columbia, Alberta, Saskatchewan, and Manitoba.

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