City of Toronto partners with Ritual to support local restaurants

May 13 2020, 7:31 pm

The City of Toronto is partnering with local start-up Ritual to make accepting digital orders easier for the city’s restaurants.

In an effort to minimize the economic impact of the ongoing circumstances, the City is working alongside the food-ordering app to make virtual service — both online and onsite — more accessible.

Ritual ONE, announced alongside word of the collaboration, provides restaurants and food services such as grocers, butchers, and bakeries with an easy route of accepting digital orders from their own websites and social media accounts.

As on-site contactless digital-ordering is available as well, customers navigating the service will be able to choose their preference — pick-up or delivery.

“I want to thank Ritual – a Toronto tech success story – for developing Ritual ONE and partnering with us at this critical time as we begin the work of rebuilding our economy,” Mayor John Tory said in a release.

“It is through partnerships such as this that we can help our local businesses, especially the restaurant and food services sector, survive and help our entire economy thrive again.”

Ray Reddy, co-founder and CEO of Ritual, says it’s important to the business that their own hometown establishments are helped to get up and running, while keeping locals safe.

“Ritual ONE gives your favourite restaurants, bakeries and coffee shops the opportunity to easily offer contactless ordering for pickup or delivery through their existing websites,” Reddy said.

“We believe local restaurants are what make communities thrive, and we are here to support them as we work with Mayor Tory and the City of Toronto to help kick start our economy again.”


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Businesses that sign up for Ritual ONE by June 1 will receive the service permanently free, with the usual charge of $49.99 per month, per location, completely waived. Further, these spots won’t pay any commission or monthly subscription fees on orders through the service.

Local businesses can sign up for Ritual ONE here, and the service’s offer also applies to restaurants that already exist within the Ritual marketplace.

Businesses enrolled in the City of Toronto’s ShopHERE program — which can be joined here — are eligible for the service as well, with the aforementioned exemption from commission and subscription fees also applying.

Businesses that are new to the service will be provided with a dedicated on-boarding expert, who will help to support them during the beginning of their experience.

These initiatives are a part of the Mayor’s Economic Support and Recovery Task
Force’s short-term economic support and recovery plan for the city’s businesses.

DH Toronto StaffDH Toronto Staff

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