Travellers who can't access ArriveCAN app can now give details at border

Dec 7 2021, 6:56 pm

While it’s still mandatory to fill out the ArriveCAN app before entering Canada, travellers who aren’t able to access the app or are unaware of its mandatory use can provide details at the border.

During Question Period on Monday, Canada’s Public Safety Minister, Marco Mendicino, said he spoke with the Canadian Border Services Agency (CBSA) “so that there’s additional guidance to provide the opportunity for travellers to provide the information that is necessary on ArriveCan, in person, at the borders.”

This was in response to Conservative public safety critic Raquel Dancho after she said that MPs had received hundreds of complaints surrounding the confusion about the app.

The ArriveCAN app houses a travellers pre-travel COVID-19 test results and collects information about where someone has travelled to, the purpose of their trip, their contact information and their quarantine plan once they’re in Canada.

A spokesperson from the CBSA told Daily Hive in an email how border officers will help travellers who are unaware of the mandatory use of ArriveCan fulfill the requirements to enter Canada.

One option is that officers will allow the traveller to return to the US to take the time to complete the ArriveCan form and re-enter Canada after submitting it. They can also allow the traveller to complete their ArriveCAN submission upon arrival at a border crossing.

Those who don’t own a smartphone or don’t have mobile data can submit their information by signing in online through a computer. The CBSA adds that travellers can also ask a friend or relative to submit their information if they can’t use ArriveCAN.

“They do not need to be travelling together,” the spokesperson said in an email.

A printed copy or screenshot of the receipt page can be shown to the border services officer.

ArriveCAN has been mandatory for people travelling by land since February 2021 and for air travellers since November 2020.

All travellers entering Canada must submit their information into ArriveCAN within 72 hours before arriving, says the CBSA.

Isabelle DoctoIsabelle Docto

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