TransLink's real-time next bus information has finally returned

May 12 2021, 10:44 am

Since the public transit authority was hit by a ransomware attack late last year, TransLink’s digital platforms providing passengers with information on services have been disrupted.

But one major component is now back online. A spokesperson for the public transit authority confirmed that the real-time next bus feature returned on Tuesday. Up until this week, the real-time next bus feature displayed scheduled departure times instead of real-time information.

Currently, the only feature still down is the trip planner, but passengers can continue to use Google Maps’ Trip Planner in the meantime.

TransLink was hit by a ransomware attack in early December 2020, bringing its digital information and payment systems temporarily to a halt. Payment systems were shortly restored, and the hackers did not access any passenger information on the Compass Card system.

However, the hackers were able to access the personal information of current and former employees. They reportedly sought a $7.5 million ransom, which TransLink did not pay.

Ransomware attacks on large entities have been growing in frequency in recent years, including known attacks on transit authorities in San Francisco, Sacramento, and Philadelphia.

The attack on the Southeastern Pennsylvania Transportation Authority (SEPTA) in Philadelphia in August 2020 also caused a shutdown of real-time travel information provided to passengers, gave access to employee emails, and disrupted internal routine scheduling systems.

It was reported in October 2020, two months after the attack, that SEPTA employees still could not enter files on shared drives or gain internet access at its headquarters.

Organizations victim to such hacks have typically taken months to restore their information systems with upgraded security fully.

Kenneth ChanKenneth Chan

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