TransLink disables some payment options for second day due to "suspicious network activity"

Dec 2 2020, 9:48 am

For the second day in a row, TransLink has disabled some digital payment options available to passengers due to “suspicious network activity.”

The public transit authority first announced the move late Tuesday afternoon. Still, it did not specify the activity, saying only that there was an impact to its information technology systems earlier in the morning.

“Out of an abundance of caution, TransLink has disabled access to some online services which may impact customers,” the company said in a release.

Currently, passengers can’t use a credit or debit card at Compass Card vending machines, nor will they be able to use a credit card for the Tap to Pay function on the SkyTrain and SeaBus fare gates.

Passengers can still use cash at Compass vending machines.

As well, stored value may take longer than usual to upload onto a Compass Card.

Furthermore, various online services, such as the Trip Planner tool, have been disabled.  The Google Trip Planner, however, remains functional.

There are no impacts to public transit services.

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