TransLink disables some digital payment options due to "suspicious network activity"

Dec 2 2020, 1:04 am

Until further notice, TransLink has disabled some of the digital payment capabilities it provides to passengers due to “suspicious network activity.”

In a release late Tuesday afternoon, the public transit authority did not specify the activity, but it says there was an impact to its information technology systems early this morning.

“Out of an abundance of caution, TransLink has disabled access to some online services which may impact customers,” reads the release.

Currently, passengers will not be able to use a credit card or debit card at Compass Card vending machines, nor will they be able to use a credit card for the Tap to Pay function on the SkyTrain and SeaBus fare gates.

Passengers can still use cash at Compass vending machines.

As well, stored value may take longer than usual to upload onto a Compass Card.

Furthermore, various online services, such as the Trip Planner tool, have been disabled. But the Google Trip Planner remains functional.

There are no impacts to public transit services.

Kenneth ChanKenneth Chan

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