ICBC moving insurance services to phone and email during coronavirus pandemic

Mar 19 2020, 8:44 am

ICBC and the provincial government are making changes to allow British Columbians to access essential insurance services without in-person contact.

The Ministry of Attorney General says in a statement that during the COVID-19 pandemic, ICBC brokers and customers will be able to conduct transactions through phone and email. This includes important transactions such as vehicle insurance renewals.

“ICBC’s top priority is the health and safety of its customers, partners, and employees,” says Nicolas Jimenez, president and CEO of ICBC. “That’s why we are moving forward with emergency protocols to allow brokers to allow brokers to conduct ICBC over the phone during this difficult time.”

The following services can be accessed remotely:

  • Vehicle insurance renewal, cancellations, and policy changes can be done by phone
  • Changes to storage policies and temporary operating permits can be done by phone
  • Transactions and police documents can be sent and received by email
  • Any required signatures can be submitted electronically
  • Payments can be submitted by phone

The Ministry of Attorney General notes that services that cannot be done remotely, such as vehicle registration and new policies, will still be accessible in person and that many brokers will remain open for business.

In the meantime, ICBC customers are “advised to give themselves ample time for renewals, as the transaction may take longer than usual.”

ICBC says that at this time, there are no changes to driver’s licence renewal protocols.

With coronavirus on the rise, BC public health authorities are reminding individuals who attend events and large gatherings to monitor their health for signs and symptoms of COVID-19. And if you’re not feeling well, they recommend staying home at this time. Also, due to unexpected cancellations, please check the event you plan to attend is still taking place. Keep up with COVID-19 news here.