ICBC auto insurance renewals to go online starting in 2022

Dec 11 2020, 9:45 am

British Columbians will be able to renew their ICBC auto insurance online starting in May 2022, the provincial government announced today.

“We know British Columbians want more convenience when they purchase and renew their auto insurance,” said Public Safety Minister and Solicitor General Mike Farnworth. “While we make progress toward online renewals, our main focus remains on delivering Enhanced Care coverage and an average 20% reduction in insurance rates for British Columbians.”

When ICBC’s online insurance model launches, customers will be able to renew personal insurance and get temporary operation permits, with some restrictions. More products are expected to be made available in the future.

The province said the regulatory and technical work required for these online services would take place over the coming year.

Decal-related consultations are underway with stakeholders, including brokers, police agencies and road safety partners, and a decision on the future of the decal requirement is expected in 2021.

“COVID-19 has accelerated our expansion of digital services for customers, including a shift to email and phone-based insurance transactions,” said Nicolas Jimenez, president and CEO, ICBC.

The online insurance model is being developed with input from ICBC’s Online Broker Task Force, made up of representatives from ICBC and BC’s broker community. Further details about how online insurance purchases will work are expected next year.