"Just frustrated and worried": Canadians react to mass CRA lockouts

Feb 17 2021, 1:15 am

Update February 17, 2021: The CRA tells Daily Hive the mass email removals were not due to a security breach. 

Many Canadians received alerts from the Canada Revenue Agency Tuesday saying their email address has been removed from their online account, prompting reactions of fear and frustration.

It’s led to confusion as people try to access their accounts and figure out why their email was removed. It’s been made worse because the CRA’s phone lines are tied up, and many Canadians looking for answers can’t get through.

“I hope they get their stuff together and let Canadians know what’s going on,” Vancouver resident Dan Larson told Daily Hive in a phone interview. “I’m just frustrated and worried because I don’t have any answers.”

He received an email from the CRA around 12:30 pm, and when he got home he realized he was locked out of his accounts. He tried three ways to access it — through his bank, through the CRA’s website, and through his provincial services card. But nothing worked.

“I’m not sure if it’s my identity that’s being stolen or CRA is being hacked. I can’t contact them, either. It seems their phone system is in some strange loop,” he said, adding he’s not sure whether he should contact his bank.

The CRA hasn’t addressed the issue publicly, although a spokesperson told Daily Hive they’re looking into it.


Many Canadians have received the same error message, and many are upset the country’s tax administrator hasn’t done more to communicate what’s going on.

Megan DevlinMegan Devlin

+ News
+ Canada