Vancouver International Airport’s research and development division responsible for designing and building the BorderXpress kiosks is retooling their machines to provide a contactless user experience for passengers.
The updated kiosks developed by YVR’s Innovative Travel Solutions for the health safety-conscious restart of the air travel industry includes a new gesture-based capability, which is touchless by allowing users to control the on-screen cursor with hand gestures at a distance of about 30 cm away from the screen.
By hovering on the buttons over the screen, users can make contactless selections.
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An additional health safety layer is an active touch screen protector that is baked into the glass during the manufacturing stage. This protector uses light and turns it into a source that kills 99.99% of microbes, including COVID-19.
As well, an ultraviolet (UV) cleaning light is being added to the machines, effectively cleaning everything below the light including the document and fingerprint scanners. A three-minute cleaning cycle will kill 99.9% of bacteria on surfaces, and a built-in motion detector shuts off the UV light when users are in close proximity.
At the moment, two of these technologies are in place at YVR’s customs hall with a prototype to test the user interface.
BorderXpress was first developed by YVR in 2009, and the machines have since been sold to 45 airports and seaports around the world, providing the Vancouver Airport Authority with an ancillary source of revenue. At the end of 2019, over 250 million passengers had been processed by over 1,700 machines globally.
The Vancouver-developed technology reduces border wait times at airports by an average of 60%. By reducing the need for additional manned border services booths in the customs hall, BorderXpress uses 50% less footprint, reducing both construction and operating costs.