In what it is calling a “system error,” the province has confirmed with Daily Hive that over 1,200 BC low-income, senior, and disability bus passes were cancelled this past weekend.
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BC’s Minister of Social Development and Poverty Reduction Shane Simpson said that in dealing with the error, “the ministry moved quickly to ensure uninterrupted access to transit.”
In a statement, Simpson said the province is working with TransLink “to issue new Compass Cards to everyone affected.” In the interim, he furthered, “we have taken a number of steps to ensure people have access to transit.”
Ministry staff have been calling everyone affected and providing them with options, he added.
For example, “people can go to the TransLink Customer Centre at 590 Beatty Street, show ID, and get a temporary card or we will send a temporary Compass Card to them by courier,” said Simpson.
Other options include calling the ministry’s toll-free line or “go to an office to discuss available options.”
The BC Bus Pass Program is available to low-income seniors and Persons with Disabilities
Ministry staff said that the glitch this weekend affected 1,290 pass holders – equal to approximately 1% of all pass holders in total.