Air Transat will soon begin offering monetary refunds to travellers whose trips were cancelled by the COVID-19 pandemic.
The company announced on Thursday that refunds would be offered to customers who received a travel credit for a trip that was scheduled to start on or after February 1, 2020.
The trip must have been booked by April 29, 2021, and travellers must not have submitted a claim to their insurance company. Refunds will be offered for flights and vacation packages.
Air Transat’s ability to offer the refunds was made possible by a $310 million funding agreement with the Canada Enterprise Emergency Funding Corporation (CEEFC).
“We’ve been impatiently waiting for this moment, and we know our customers have been, too,” said Annick Guérard, Transat’s Chief Operating Officer.
“Now that a funding agreement has been reached and the eligibility criteria have been established by the Government of Canada, we are delighted to be able to provide our customers with this long-awaited aid.”
A request for a refund must be submitted to Air Transat by August 26, 2021. Those who booked their flight or vacation through a travel agency are advised to contact them directly.
Any commissions earned by a travel agent will not be recalled if customers receive a refund, Guérard added.
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The agreement with the CEEFC is part of a larger deal Air Transat has made with the federal government to borrow up to $700 million.
The funding will come through the Large Employer Emergency Financing Facility, and will support the airline until it has “recovered to a level where it can generate cash once again.”
“The agreement reached with the Government of Canada provides us with an additional $700 million in liquidity, which is the amount we needed to move forward with confidence,” said Jean-Marc Eustache, Transat’s President and Chief Executive Officer.
“With this support, we now look forward to resuming operations as soon as safe travel is possible and travel restrictions can be lifted.”