For transit users in Toronto, mornings on the TTC can be a struggle.
Like other mornings, today’s commuters experienced several delays on the subway, including signal problems on the heavily used Line 1.
Line 1 Yonge-University: No service between Bloor-Yonge and Lawrence while we fix a signal problem. Shuttle buses are on the way.
— TTC Service Alerts (@TTCnotices) March 18, 2019
And while generally many take to Twitter to express frustrations with the TTC, the agency is now formally asking for the public’s opinion on its subway service.
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“We want to know what you think about the TTC’s subway service. How easy is it to get information? How frequent is subway service? Are fare options convenient? Are the stations and trains clean and comfortable?” reads the first page of the survey.
“We’re interested in your feedback whether you use the service frequently, occasionally, or even if you rarely use the service at all.”
The survey, which takes about three to five minutes to complete, consists of statements and customers are asked whether they agree or disagree with each.
According to the TTC, this is “an international survey being conducted by subway networks across the world at the same time, so that we can find out what our customers think of the service we provide. We’ll be comparing the results of the surveys, so that we can learn from each other and work toward giving you even better service.”
Questions include what the availability of the subway is like, along with notifications for disruptions, and whether transit users can easily get useful information about options to complete a trip.
There is no end date for the survey yet, but probably better to get your thoughts in sooner than later.
— TTC Customer Service (@TTChelps) March 18, 2019