The TTC is slowly getting rid of collector booths at stations

Dec 18 2017, 4:28 pm

TTC collector booths will soon be a thing of the past in Toronto.

After permanently closing collector booths at Sheppard West Station on December 17, the TTC will be doing the same for other stations across the network.

When the TTC opened the Line 1 extension this weekend, they introduced a new Customer Service Agent role, which they said is replacing traditional collector booths at the six new stations.

Customer Service Agents will roll out over the next year across the entire network as part of the ongoing modernization and implementation of PRESTO across the system. So beginning next year, you’ll start to see Customer Service Agents at more and more stations throughout the TTC.

Like the new stations, customers won’t be able to purchase tickets, tokens or metropasses at subway stops once this is rolled out. But you’ll still be able to use these methods of payment at all stations.

This is being done as a way to encourage transit users to use PRESTO.

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