Customs kiosk outage leaves hundreds of Pearson passengers stranded and angry (PHOTOS)

Jul 29 2019, 1:44 pm

Toronto’s Pearson Airport experienced massive delays due to an IT System Outage on Sunday, July 28.

The outage affected customs kiosks throughout the airport, which resulted in long wait-times for international travellers.

Many took to Twitter to vent their frustrations about how the situation was handled, writing that they were unable to eat, drink water or access washrooms for the multi-hour duration of the delay.

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Toronto Pearson first took to Twitter to announce the outage around 4 pm on Sunday, and the account posted one update to the situation around 6:45 pm before announcing that it was resolved around 9 pm.

Here’s a look at the response from those who were stuck in the delays.