Toronto Pearson named Best Large Airport in North America for first time ever

Mar 6 2018, 4:36 pm

Toronto Pearson is the Best Large Airport in North America.

This, according to the Airport Service Quality (ASQ), who awarded our airport with the 2017 title of Best Large Airport, serving more than 40 million annual passengers.

“We’ve set our sights on becoming the best airport in the world,” said Howard Eng, President and CEO, Greater Toronto Airports Authority. “Our passengers are the key to making that vision a reality, and we’re grateful to them for taking the time to share their experiences with us. We recognize that we have more work to do to stay ahead of other great North American airports, and compete with other large international airports around the world.”

As a first time ASQ award recipient, Toronto Pearson says the award comes at a time that it has invested in a number of measurable improvements to enhance the customer service experience.

Pearson has recently worked with the Canadian Air Transport Security Agency (CATSA) to introduce new, faster CATSA Plus security screening; redevelopment projects in Terminal 3 to improve shopping and dining options and overall ambiance; and a focus on maintaining facilities to a high standard, particularly bathrooms, with many undergoing modern makeovers, according to a release.

Now in its 12th year, the ASQ network delivers more than 600,000 surveys per year and served 343 airports in 2017. Passengers are surveyed in strict accordance with the ASQ survey plan, which evaluates service quality at airports against 34 performance indicators across 18 elements of the passenger’s airport experience including check-in, wayfinding, security, food and beverage, airport facilities and passport control.

Best Airport by Size and Region

North America

2–5 million passengers per year: Ottawa (YOW)
5–15 million passengers per year: Indianapolis (IND)
15–25 million passengers per year: Tampa (TPA)
25–40 million passengers per year: Minneapolis (MSP)
Over 40 million passengers per year: Toronto Pearson (YYZ)

See also
Yasmin AboelsaudYasmin Aboelsaud

+ News
+ Transportation
+ Urbanized