Pacific Mall management has finally spoken out following a US report claimed the Ontario shopping centre is one of the worst offenders in the world when it comes to selling counterfeit goods.
“We are deeply disturbed and disappointed by this news,” said mall management in a release issued Tuesday. Management also said it will take internal measures to put a stop to the practice.
“Management takes compliance with the laws and regulations that govern the sale of goods seriously.”
In January, the Markham shopping centre was listed as one of 18 brick-and-mortar locations and 25 online retailers by the US Office of the Trade Representative in its annual review of so-called “notorious markets.”
Pacific Mall was the only Canadian market to make it onto the list this year.
Management says it will now be conducting an internal investigation as well as implementing “stringent internal measures” to prevent imitation goods from being traded or sold within the mall.
These measures will include:
- Issue written advisories and warnings to store owners and tenants on trading or selling imitation goods outlining the legal consequences for engaging in such practices
- Request store owners and tenants subscribe and comply with a code of conduct imposing various legal and ethical standards relating to the sale of goods
- Partner with manufactures to assist the identification of imitation goods
- Commission a private investigator to conduct internal audits for imitation goods
- Create a website for consumer awareness of imitation goods
“As Pacific Mall management monitors this situation closely, it will continue to adopt various practices that will help discourage such behaviour from recurring in the future,” reads the release.
Pacific Mall is not only one of North America’s busiest retail centres but it also attracts millions of local and international shoppers.
“We hope to reaffirm the public’s confidence in Pacific Mall as a place where consumers and families can find a wide array of cultural opportunities and products at great value.”