Criminals posing as Toronto Hydro are sending out fraudulent messages

Dec 28 2018, 1:52 pm

Scam alert!

Toronto Hydro has sent out a notice that criminals posing as Toronto Hydro are sending out fraudulent texts, letters and emails.

The warning comes in a tweet, along with suggestions on how to protect yourself from fraud.


According to Toronto Hydro’s website, fraudsters are contacting people by phone, text, email, fake electricity bills, and even travelling door-to-door.

They threaten to disconnect the power unless an immediate payment is made. The website states that in some cases, criminals request payment via pre-paid credit card or bitcoin.

It’s written on the website that Toronto Hydro does not accept these methods of payment, and they do not threaten to immediately disconnect power.

If you suspect you are being targeted, you should immediately hang up any suspicious phone calls. Don’t click on any links in emails or texts asking you to accept electronic transfers.

Avoid sharing any personal information over the phone or in-person, and do not make any payments related to Smart Meter Deposits, as this fee does not exist.

And remember to always compare bills to previous ones, including the amount and account number.

To report fraudulent activity, please contact:
Canadian Anti-Fraud Centre at 1-888-495-8501; quote file number 844396

Toronto Hydro Customer Care at 416-542-8000, Monday to Friday from 8 am to 8 pm.

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