In a blog post published by Amazon, the team at one of the world’s largest retailers states they’re “working around the clock” as they struggle to keep essentials and cleaning supplies in stock.
Amazon also outlined how they are helping out as day-to-day life is impacted by the spreading COVID-19 pandemic.
To combat the effects, and support their businesses, communities, and employees, Amazon has announced a multi-platform relief effort in the wake of continuously growing stringent regulations passed-down by governments and health officials across the globe.
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Amazon’s biggest draw remains its online shopping service. Retailers and licensed sellers are able to list, sell, and ship products whether on-hand or in-stock through Amazon.
Among the current challenges, is its inability to keep “essential items” in stock. They state in their update that delivery times are also suffering in the wake of a massive uptick in online shopping. “We are working around the clock with our selling partners to ensure availability on all of our products, and bring on the additional capacity to deliver all of your orders.”
Items like hand sanitizer, toilet paper, and cleaning tools, have been nearly impossible to keep in stock across the website.
With the influx in online ordering, Amazon is seeking to hire more than 100,000 new warehouse and shipping workers, according to Dave Clark, Senior VP of Worldwide Operations. “We are opening 100,000 new full and part-time positions across the U.S. in our fulfillment centers and delivery network to meet the surge in demand from people relying on Amazon’s service during this stressful time,” Clark wrote on the Amazon blog.
In addition, Amazon is offering “unattended delivery” options on applicable orders. This will ensure that there is no face-to-face exchange between customers and delivery agents. To combat the rise of price hikes, Amazon assures the public that they will do all that they can to ensure sellers are asking unfair amounts for these essential items.
“We’re working to ensure that no one artificially raises prices on basic need products during this pandemic,” Amazon said.
For relief support to their workers, Amazon is promoting self-imposed or prescribed isolation, and said that “all Amazon employees diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of pay.”
As a Seattle-based company, the blog post also outlines Amazon’s $5 million fund that Seattle-area small businesses will be able to apply for in order to supplement their loss of revenue.