In an effort to meet customer’s needs, Via Rail has updated its pet policy, which allows small cats and dogs to accompany their owners in passenger cars.
Pets have to be transported in a hard or soft-sided, well ventilated carrier (measuring 21.5 x 15.5 x 10.5 inches) and must be placed at the passenger’s feet. The pets must remain in the carrier for the duration of the trip.
Additionally, the animals must be able to stand up, turn around and lie down comfortably.
“For many travellers, pets play an important role in their lives, bringing them comfort and presence—just like family. We understand that being away from your pet can be difficult. For this reason, VIA Rail has reviewed its policy to allow passengers to travel with their pet,” said Yves Desjardins-Siciliano, VIA Rail Canada President and Chief Executive Officer. “Starting today, we welcome small cats and dogs aboard our trains. These pets can be emotional support pets, or simply, a loyal friend.”
Reservations for pet travel must be made 48 hours before departure and works on a space-available basis.
The service costs $50 per direction. Passengers are allowed to purchase an additional seat at the applicable rate if space is available.
Certified guide and service dogs who provide assistance to a passenger’s disability, can continue to travel for free.
Via Rail aims to ensure everyone’s comfort and accommodation. Measures will be taken in the event that other passengers are allergic to nearby pets.
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