VIA Rail service temporarily suspended between Montreal and Senneterre

Jul 16 2020, 11:50 am

VIA Rail is temporarily suspending train service between Montreal and Senneterre due to what the railroad is calling “operational constraints” related to weather forecasts in the region.

Services of trains 601 and 603 to Jonquière and Senneterre from Montreal (on July 17) and the return trains 602 and 606 (on July 19) will be ceased.

All passengers with reservations affected by the suspension of services will be contacted and reimbursed automatically, says the company, who also “apologizes for any inconvenience this situation may cause.”

Alternatively, customers can contact the VIA Customer Centre by email at ([email protected]) or by calling at 1-888-VIA-RAIL. Due to the pandemic, the railroad says it “may take some time” to speak to an agent since the staff is reduced.

The VIA Customer Centre is open daily from 7 am to 8 pm.

VIA Rail reminds customers that wearing a mask is required at all times in stations and on board their trains.

“As we start to ramp up service levels in response to the growth in demand, all enhanced health safety measures introduced during the pandemic will be maintained, including enhanced cleaning, pre-boarding screening of travellers, modified onboard services, and reduced capacity in each car to allow for greater physical distancing and minimize the risks,” says the company.

Passengers will be denied boarding VIA Rail trains if they are experiencing symptoms similar to a cold or flu (fever, cough, difficulty breathing) or if they have been denied boarding for travel in the last 14 days due to medical reasons related to COVID-19.

“We continue to monitor the developments of COVID-19 and we remain in close contact with public health agencies and the federal and provincial governments,” concluded the press release.


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