Many Telus customers in Ontario, Quebec, and Manitoba couldn’t use their phones properly on Wednesday afternoon.
The mobile phone and internet provider confirmed on Twitter just before 4 pm that it’s experiencing a wireless outage in parts the three provinces.
“Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience,” the company tweeted.
[Service Status] We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!
— TELUS Support (@TELUSsupport) October 6, 2021
Telus owns Koodo and Public Mobile, and customers with those providers may also be affected.
- You might also like:
- How the world is reacting to the great Facebook outage of 2021
- Canada has one of the most powerful passports in the world
Several customers took to Twitter to voice their frustration about the lack of service.
If people pay late, there is a late fee and it will affect our credit. Now this outage is preventing me from doing business. Do I expect a credit in this case?
— Karan makhija (@KaranMakhijaaaa) October 6, 2021
— Funkins Designs (@FunkinsDesigns) October 6, 2021
Telus and Koodo down. pic.twitter.com/lV4HB6MHuf
— Daryl Rhodes (@ruralruts) October 6, 2021
Telus confirmed service was restored to all customers just after 6:30 pm Eastern, but did not say what caused the service disruption.