Many Telus customers in Ontario, Quebec, and Manitoba couldn’t use their phones properly on Wednesday afternoon.
The mobile phone and internet provider confirmed on Twitter just before 4 pm that it’s experiencing a wireless outage in parts the three provinces.
“Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience,” the company tweeted.
[Service Status] We are aware of a wireless outage impacting clients in Ontario and Quebec. Our team is already working towards a resolution and we will post updates on this thread as we get them. Thanks for your patience!
— TELUS Support (@TELUSsupport) October 6, 2021
Telus owns Koodo and Public Mobile, and customers with those providers may also be affected.
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Several customers took to Twitter to voice their frustration about the lack of service.
If people pay late, there is a late fee and it will affect our credit. Now this outage is preventing me from doing business. Do I expect a credit in this case?
— Karan makhija (@KaranMakhijaaaa) October 6, 2021
Hey @TELUSsupport, are you having network problems in East Toronto? I can’t make/receive calls or texts and haven’t been able to for the last 20 minutes or so. #help #telusdown
— Funkins Designs (@FunkinsDesigns) October 6, 2021
Telus and Koodo down. pic.twitter.com/lV4HB6MHuf
— Daryl Rhodes (@ruralruts) October 6, 2021
Telus confirmed service was restored to all customers just after 6:30 pm Eastern, but did not say what caused the service disruption.
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