Montreal’s Trudeau airport saw a decrease in wait times at Canadian customs over the summer.
Aéroports de Montréal (ADM) a Canadian Border Services Agency (CBSA) implemented a series of measures in order to decrease the long lineups.
The new protocol included:
- The creation of a connection centre to enable travellers connecting to other destinations via Montreal-Trudeau to clear customs through a dedicated connections area, accelerating the flow of all airport travellers
- Better organization of passenger traffic by adding automated terminals and inspection lines
- Significant increase in both ADM and CBSA personnel during specific hours to better allocate staff and resources according to needs
- Posting wait times
According to ADM, the measures resulted in an average daily wait time of less than 10 minutes at Canadian customs.
There were zero reports of wait times taking longer than 45 minutes, compared to 27 reports of this in 2016.
“With an exceptional growth in the number of travellers through Montréal-Trudeau, we are proud to announce the results of the 2017 summer season,” said Karl Brochu, acting vice president of ADM, in a statement. “This is the result of collaboration between ADM and the CBSA and an innovative approach to implementing effective measures. ”