Hydro-Québec waiving customer fees for unpaid invoices

As of this past Monday, until further notice, Hydro-Québec will stop applying charges for unpaid bills for all of its customers.

Hydro-Québec clients who are unable to pay their electricity bills “over the coming months” will not be penalized.

“Customers who expect to have financial difficulties are invited to enter into a payment arrangement with Hydro-Québec now to plan the deferral of their payments,” reads the utility company’s statement. “This option is available anytime on our website or by phone at 1-888-385-7252.”

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Last week, the company announced preliminary financial measures to make life a bit easier for its customers.

For clients “who could experience financial difficulties” in the wake of the pandemic, Hydro-Québec said it will not cut off power to any customers, whether residential or business.

“The suspension of service interruptions, which lasts from December 1 to March 31, will thus be extended until further notice,” reads last week’s statement.