Hydro-Québec has announced financial measures to make life a bit easier for its customers.
For clients “who could experience financial difficulties” in the wake of the coronavirus pandemic, the utility company says it will not cut off power to any customers, whether residential or business.
“The suspension of service interruptions, which lasts from December 1 to March 31, will thus be extended until further notice,” reads the company’s statement.
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Customers who expect to have a difficult time paying their bills are asked to make a payment arrangement through the Hydro-Québec website or by calling customer services (1-888-385-7252.)
The company also announced that there will be no planned service interruptions to carry out work on the power system, except when deemed “absolutely essential.”
According to the company, Hydro-Québec has been preparing for the situation for “the past few weeks” and has stationed employees on the ground to ensure service to all customers.
“At all times, the company will follow instructions from government authorities and will continue to act responsibly to limit the spread of the virus,” concluded the statement.
Note: With coronavirus on the rise, Quebec Public Health is reminding individuals who attend events and large gatherings to monitor their health for signs and symptoms of COVID-19. And if you’re not feeling well, they recommend staying home at this time. Also, due to unexpected cancellations, please check the event you plan to attend is still taking place. Keep up with COVID-19 news here.