A woman travelling from Bogota, Colombia to Dublin, Ireland, on an Air Canada flight says she was forced to sit in her own urine for seven hours after she was refused access to a toilet on the flight last month.
According to Dublin Live, the first part of the flight from Bogota to Toronto was delayed for about two hours.
The 26-year-old woman told the outlet that she asked Air Canada several times if she could use the bathroom “but was refused.”
“I asked four times over a two-hour period if I could use the toilet and told a cabin crew member that it was an emergency and I was going to have an accident if they didn’t let me use the toilet,” the woman told Dublin Live.
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She said she was “aggressively told to go to [her] seat and denied access to the bathroom” causing her to eventually urinate in her clothing.
The woman claims that during one of the many times she asked to use the bathroom, she got out of her seat while the plane was stationary and walked towards the toilet.
“I explained I had asked on several occasions to use the toilet and feared I was going to have an accident, that I had already waited as long as I could but the plane wasn’t taking off or taxiing,” she told Dublin Live.
The woman claims she was then forced to “sit in her own urine for seven hours until the plane arrived for a layover in Toronto.”
After landing she says she had to pay for a hotel in Toronto so she could shower and change into clean clothes.
When she arrived home she complained to Air Canada and told the airline she was informed a passenger on the same flight was allowed to use the bathroom during the delay.
Air Canada said it reviewed the issue with its in-flight management and the cabin crew. As compensation, the company offered her a flight voucher worth CA$500.
But the woman says the apology doesn’t make up for what she had to go through.
“I don’t think it’s good enough that the cabin crew got away with nor is it good enough that I was compensated with a voucher I can only use on Air Canada and not their partners, so I will never use it,” she told Dublin Live.
Daily Hive has reached out to Air Canada for comment, but did not hear back by time of publication.