Canadians are sick of Value Village not having any "g*ddamn fitting rooms"
Value Village customers have a bone to pick with the thrift giant because the lack of fitting rooms in stores makes for a frustrating shopping experience.
The fitting rooms were removed from store locations amid the COVID-19 pandemic, and many have not reopened.
This has left customers with no choice but to try items on in the store aisles or purchase items without being able to try them on first.
Change rooms at Value Village and the Salvation Army have disappeared since COVID.
— Cheryl 🇨🇦 🇺🇦🌻 (@loucheryl) April 30, 2023
Many annoyed shoppers have taken to social media to express their dismay with the lack of proper fitting rooms at their Value Village locations.
“If Value Village doesn’t want me taking off my pants in the middle of the store, maybe they should supply some goddamn fitting rooms,” wrote one shopper on X.
if value village doesn’t want me taking off my pants in the middle of the store then maybe they should supply some goddamn fitting rooms
— ferris (@biohazardism) August 29, 2023
“Do you think if we work together, we could collectively bully Value Village into bringing the fitting rooms back?” asked another.
Do you think if we work together we could collectively bully Value Village into bringing the fitting rooms back?
— Samirra Sada 💖 (@samirrasada) August 10, 2023
One shopper said they asked a Value Village manager if there were any plans to bring fitting rooms back into stores, and they were told, “No, corporate says they won’t ever be back with theft being a main concern.”
Asked a Value Village manager today if they were going to bring back fitting rooms. The answer was No, corporate says that they won’t ever be back, with theft being the concern: “Many people walk in with four items and leave with two of them”
— David Rockne Corrigan (@RockneCorrigan) August 8, 2023
Another customer said they felt “embarrassed” to try on items in front of mirrors over their clothes.
“It doesn’t work, and since you don’t let people return things except for credit, I am done,” they said.
I decided today I am not going to shop any longer at Value Village unless you bring back fitting rooms. I am embarrassed to try to try things on in front the mirrors OVER my clothes. It doesn’t work and since you don’t let people return things except for credit, I am done.
— dogmusic 🇺🇦🌻🌊🌊🌊🌈💙💙💙🏳️🌈🐾🎹☮️🇺🇸 (@dogmusic9) April 24, 2023
Some shoppers seem to be over the Value Village shopping experience in general.
“You’re primarily a clothing store, and you won’t let us try on the clothes? Bye,” wrote one frustrated customer.
I’m not gunna buy from value village if they don’t have fitting rooms wtf!!!!
— kelsey rae (@OhNoKelsey) October 25, 2023
Value Village lost me when they got rid of change rooms. You're primarily a clothing store, and you won't let us try on the clothes? Bye.
I'd rather go to Common Sort, where the prices and quality are better, and the change rooms are spacious, available, and clean.— Shawna Caspi (@shawnacaspi) February 1, 2024
Value Village’s strict exchange-only policy within 14 days of purchase makes the situation even more frustrating.
No refunds are allowed, meaning if something doesn’t fit, you’ll have to exchange it for another item that may not work.
Value Village has recently been in the headlines for its questionable pricing practices on items like burnt-out candles, Dollarama bottles, and more.
One Daily Hive reader who asked to remain anonymous shared photos of items that she came across that likely shouldn’t have made it onto shelves, including dirty dishes that were selling for $10.
Daily Hive contacted Value Village about its fitting room policy but did not hear back before publication. We will update this story when we receive a response.
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