Ongoing Scotiabank outage leaves customers unable to access app, online banking
An online Scotiabank outage has left many customers frustrated and unable to access their online banking app or the bank’s online services.
Earlier on Thursday, Scotiabank posted on X stating that it was “experiencing a temporary disruption to Account Transfer features on some accounts on [its] mobile and online banking platforms.”
“We apologize sincerely for the inconvenience. We are working to resolve this issue as soon as possible.”
We are experiencing a temporary disruption to Account Transfer features on some accounts on our mobile and online banking platforms. We apologize sincerely for the inconvenience. We are working to resolve this issue as soon as possible.
— Scotiabank Helps (@ScotiabankHelps) May 1, 2025
Hours later, it appears that the issues still have not yet been resolved.
Many angry customers took to X, noting that the outage has impacted their ability to pay rent, transfer funds, or pay their bills on the first of the month.
@scotiabank it’s been 10 hours and I need to pay my rent fix your god damn app
— kaleb (@okaykman) May 1, 2025
@scotiabank what’s wrong with the online app? Haven’t been able to transfer money between accounts since yesterday. What if there is an emergency and money is needed to take care of bills?
— Dinho👾 (@DJStyles_e) May 1, 2025
trying to pay my rent and scotiabank app is not working 😭
— erin !! ✪ (@sunuhrin) May 1, 2025
It has been 12 hours bruh. I got bills to pay. How much longer is it going to be?
— Shaka Laka Boom Boom (@jellykcbelly) May 1, 2025
As of 5:10 p.m. PDT, Scotiabank has posted replies to customers on X stating that it is still working to resolve the issue “as soon as possible.”
“As the process is still in progress, we do not have an estimated completion time at this moment,” stated the bank in one reply.
In a statement to Daily Hive, Scotiabank provided more details about the outage.
“We sincerely apologize for the system issue which may still be affecting some of our clients’ ability to see up-to-date balances on their Investment and MomentumPLUS Savings accounts,” stated the company.
“This was caused by an issue impacting the processing of fund transfers by a third-party vendor which has been resolved. We are working diligently to ensure account balances are updated as soon as possible.”
The bank added that any fees incurred by clients as a result of the issue will be reimbursed.