Canadian airports sit low on global rankings for on-time performance and claims processing

Jun 12 2018, 3:24 am

A new ranking has found that Canadian airports don’t fare well when it comes to on-time performance and claims processing.

And for that reason, the best airport in the country is Ottawa MacDonald-Cartier International Airport (YOW), which ranked 53rd in the world, according to AirHelp’s 2018 ranking of 141 global airports.

Edmonton International Airport came in at 67th, Vancouver International Airport (YVR) was listed at 77th, and Montreal-Pierre Elliott Trudeau International Airport (YUL) ranked 92nd.

Toronto Pearson International Airport’s (YYZ) ranking was dead last in the country – coming after Quebec City Jean Lesage International Airport (YQB) – and one of the worst in the world.

The score of Canadian airports for the category of on-time performance ranged between a high of 7.6 and a low of 6.5 out of 10. Billy Bishop Toronto City Airport and Halifax Stanfield International Airport had the worst score for this category, followed by YQB and YYZ tying for the score of 6.7.

Optimal claims processing is particularly something airports in the country are not known for, with scores ranking between a high of 7.0 and a low of 3.2. The high score claimed by YUL is an outlier as all other Canadian airports ranked far lower in the fives, fours, and threes. YYZ had the lowest score of 3.2, followed by YVR at 3.4.

However, Canadian airports generally fared quite better with hospitality and quality of service; YOW and YVR were ranked 15th and 23rd, respectively, in the world for quality of service. For this category, Canadian airports ranged between a high of 8.6 and a low of 7.2, with YYZ again earning the lowest score.

In contrast, the best global airports were Hamad International Airport (Doha), Athens International Airport, Haneda Airport (Tokyo), Cologne Bonn Airport, and Singapore Changi Airport.

AirHelp says its latest annual scores are based on data collected between December 2017 and March 2018. This includes data on delayed and cancelled flights, on-time arrival statistics, and public reviews and social media sentiment analysis.

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