New study ranks YVR in top 10 for 'large airport' satisfaction

Sep 20 2018, 1:37 am

Vancouver International Airport (YVR) is far above average when it comes to customer’s satisfaction amongst the ‘large airports’ in North America.

JD Power’s 2018 Airport Satisfaction Survey, a global leader in consumer insights and analytics, ranked YVR at sixth – just behind Tampa International Airport and ahead of San Diego International Airport and Montréal-Pierre Elliott Trudeau International Airport.

The study separated North America’s air terminals into three categories: mega, large and medium-sized airports, based on passenger capacity. The survey is based on a variety of factors including check-in, food, beverage and retail, accessibility, terminal facilities, security checks, amenities and baggage claim.

Each airport was graded on a 1,000 point scale and every category was given an average grade.

YVR scored 781 points in its division, placing it above the category’s average of 760 points.

Montreal’s score was slightly lower at 764 while Calgary, which placed, 16th had a score of 756.

Within this division, New York City’s LaGuardia Airport ranked dead last at 25th with a score of 678.


JD Power 2018 Airport Satisfaction Survey

Meanwhile, Canada’s largest airport, Toronto Pearson International Airport, ranked 10th with a score of 761 within the separate ‘mega airport’ division – just slightly above this division’s average of 758. It tied with Charlotte Douglas International Airport, and ranked ahead of Seattle-Tacoma International Airport.

Kenneth ChanKenneth Chan

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