Several brands born in Vancouver were named in Newsweek‘s 2027 report on the best customer service in Canada.
Newsweek points out that customer service plays a “critical” role in how loyal customers are to businesses.
“Across industries, strong service goes beyond resolving issues and includes every interaction customers have with a company, from finding information to receiving support,” Newsweek writes.
The magazine collected over 60,000 evaluations in a survey of customers who’ve made purchases or used services over the past three years. A total of 427 companies across 116 categories were included. You can read more about Newsweek‘s methodology on its website.
Vancouver was well-represented across various categories, including fashion, food, and business.
Vancouver’s favourite fashion and apparel brands
MEC
Lululemon tends to pop up on various lists of this nature, and Newsweek‘s ranking was no exception. Lululemon was ranked first for customer service in premium apparel, women’s apparel (online) and fifth for athletic apparel.
Aritzia also performed well, ranked third for premium apparel, third for women’s apparel (online), and fourth for women’s apparel.
Mountain Equipment Company (MEC), which just opened a new smaller retail shop in Whistler, ranked first for camping and outdoor gear, second for outdoor apparel, and fifth for sporting goods and equipment.
Not to be outdone, popular Vancouver winter-wear brand Arc’teryx was ranked first for outdoor apparel, ahead of MEC.
Local eyewear brand Kits got a mention too, and was ranked first for eyewear retailers (online). Kits’ tagline on its Instagram account is “Authentically Canadian.”
Vancouver’s favourite food and restaurant brands
Elena_Alex_Ferns/Shutterstock
Purdy’s Chocolatier, based in Vancouver, also got some love, ranking first for chocolate and candy stores.
Newsweek also has a section for restaurants, and Cactus Club Cafe was ranked third among casual dining restaurant chains and third among upscale chain restaurants. Joey Restaurants ranked first for upscale chain restaurants, and The Keg ranked first for casual dining.
There were also some Vancouver companies named in other categories.
London Drugs was ranked second among all pharmacies and drugstores.
For mobile carriers and telecommunications, Telus Mobility ranked fourth. Telus’ headquarters are located on West Georgia Street in Vancouver.
Apollo Insurance is a Vancouver-based company that offers renter’s insurance for tenants. It has very, very strong reviews on Google, rated 4.7 stars with nearly 5,000 reviews. Newsweek ranked Apollo second in Canada under the renter’s insurance subcategory.
The magazine notes the ranking’s importance, saying, “Recognizing organizations that prioritize customer needs helps consumers identify trusted companies and service leaders.”
You can see the full list of Canadian companies and how they ranked on the Newsweek website.
Any Vancouver brands or businesses you want to shout out for great customer service? Let us know in the comments.