Smart lockers for online order pick-up coming to SkyTrain stations

Jan 14 2020, 9:04 pm

Select SkyTrain stations will see the installation of smart lockers starting this spring that will allow transit riders to conveniently pick up their online orders during their transit journey.

TransLink announced today it has selected PigeonBox’s proposal of launching a smart locker service as the first winner of the public transit authority’s 2019 Open Call for Innovation on Customer Services and Amenities.

The competition began in March of last year, and resulted in 45 proposal submissions.

The smart lockers operated and managed by PigeonBox will be located at Joyce-Collingwood Station, Stadium-Chinatown Station, and Commercial-Broadway Station.

“We are always looking at creative ways to utilize our transit spaces so that we can better serve our customers,” said TransLink CEO Kevin Desmond in a statement.

“The last round of submissions received many thoughtful proposals and I’d like to congratulate PigeonBox for their successful pitch. Having secure lockers for pick-ups at transit stations will reduce unnecessary trips and simplify the lives of our customers.”

To use this new on-transit amenity, transit riders need to sign up on PigeonBox’s website or on the PigeonBox app. The provided PigeonBox address for a SkyTrain station location with the locker service can be used as the mailing address when making online purchases.

When the order is complete and delivered, PigeonBox will send the customer a locker number and access code for the smart locker.

This new service is being engaged as a one-year pilot project to test the demand for smart lockers on public transit. If there is proven sufficient demand, the service could continue and expand to other SkyTrain stations and transit hubs.

Joyce-Collingwood Station pigeonbox smart lockers

Artistic rendering of the PigeonBox smart lockers inside SkyTrain’s Joyce-Collingwood Station. (TransLink)

“The PigeonBox dream is to make every online delivery experience as seamless as possible,” said PigeonBox CEO Seunghwan Son.

“We’ve built our smart lockers for those who want to protect their online orders and pick up their packages with ease. When we first launched PigeonBox, our customers told us they wanted to see us grow and expand at our transit stations. We are excited to finally launch this partnership with TransLink.”

Other successful amenity-based proposals as a result of the 2019 Open Call for Innovation will be announced over the coming months. These programs align with TransLink’s broader strategy of placing a larger emphasis on customer service and amenities on the transit system.

Previous rounds of the competition selected winners such as a shared mobility service with Evo, Modo, and Mobi, which led to the creation of a new special Compass Card that bundles the services. TransLink also separately selected Poparide as a partner for carpooling services.

These Open Call competitions typically focus on a specific theme or area for improvement and invite businesses, innovators, academics, and policymakers to submit new ideas for mobility solutions.

Kenneth ChanKenneth Chan

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