TransLink offers fare reimbursements for SkyTrain shutdown

Dec 19 2017, 11:27 pm

If you purchased a transit fare on May 22 or a May 2015 monthly FareCard pass, you are eligible to receive a reimbursement due to last month’s major SkyTrain disruption.

As originally promised, TransLink is offering passengers with reimbursements for the major Expo Line service disruption caused by a bird nest fire on the elevated guideway. Fares on all of the region’s public transit services were free for the remainder of the day.

However, passengers interested in obtaining a reimbursement for fares paid before the free transit decision must provide a proof of fare payment or a May 2015 FareCard monthly pass.

No cash reimbursements will be provided, but passengers can receive replacement transit fare tickets for future use:

  • Machine-purchased fare tickets or FareSavers purchased will be replaced with a FareSaver for the same zone category (one, two or three)
  • DayPass tickets will be replaced with a DayPass
  • May 2015 Monthly FareCard holders will receive two FareSavers of the same zone category (one, two or three)

In order to receive a reimbursement, passengers must download and complete the May 22 Service Disruption Pass Replacement Request form and submit it with the proof of fare payment. Forms and proof can be submitted by mail, dropped off at TransLink’s headquarters near Sapperton Station in New Westminster or at the Customer Service Centre inside Stadium-Chinatown Station.

Reimbursement requests must be submitted by no later than June 30.

DH Vancouver StaffDH Vancouver Staff

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