TransLink launches live chat feature for transit users

Oct 20 2018, 7:17 am

Building on what it says is the “improved momentum of an improved Transit Alerts page,” TransLink announced this week that it is piloting a new feature on desktop and mobile versions of its website that will allow customers to live chat with its Customer Information team.

According to TransLink’s blog, The Buzzer, the live chat will assist people on a wide range of topics, including everything from trip planning to transit service information, as well as general inquiries.

Live Chat hours during the pilot will be Monday to Friday, 8:30 am to 3:30 pm. However, the potential for expanded hours in the future are a possibility, “if there’s interest.”

How it works

Visit or, and look for the link in the lower right corner of your screen for Live Chat.

Click the link, enter your details, and begin chatting.

With the launch of this latest feature, the company also notes that customer information staff will continue to be available on TransLink’s Twitter and by phone, from 5:30 am to 12:30 am, Mondays to Saturday.

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