TD customers are not receiving money right now due to undisclosed bank problem

Multiple customers of TD Canada Trust have been dealing with issues receiving and sending their money.

TD has explained that they’re experiencing a delay and are quickly working to resolve the issues. They’ve also reportedly engaged their technology partners, suggesting that the issue is technology-based.

Hi Sharon, we can confirm that we have experienced a delay and we’re working quickly to resolve the issue. We really appreciate the inconvenience and advise you to watch your account activity throughout the day for your deposit. ^KC

— TD (Canada) (@TD_Canada) July 27, 2018

Customers are citing issues with direct deposit and electronic transfers.

Hi Gwen, we’re sorry to learn that you needed to decline a transfer. The funds won’t be redeposited automatically & you’ll need to contact your other financial institution for assistance reclaiming the transfer. ^MK

— TD (Canada) (@TD_Canada) July 27, 2018

Hi Gwen, we’re happy to chat about the Interac e-Transfer service with you and the process for sending, receiving and cancelling the funds. DM us to chat more. We’re here to help. ^MK

— TD (Canada) (@TD_Canada) July 27, 2018

Dear @TD_Canada . My car payment is due today. Please fix direct deposit soon! Thanks.

— Killer Queen 🇨🇦🇮🇪🇫🇷 (@FleurDeMar) July 27, 2018

Hey @TD_Canada! My paycheque seems to be missing and it isn’t my employer’s fault…when can I expect my paycheque?

— Cam Ehl (@CamEhl1) July 27, 2018

In the meantime, customers are advised to access EasyWeb to ensure that they’ve received any incoming payments.

Update: TD Canada has shared that direct deposits are now in the process of being completed; customers of the bank are advised to check their account over the next several hours.

We apologize for the delay, Tina. Direct Deposits are now in the process of being completed. Please review your account activity for confirmation. We apologize for this inconvenience. ^MA

— TD (Canada) (@TD_Canada) July 27, 2018

The company still has yet to give an explanation of the issue as well as how many customers were affected and in what provinces.

Update: Recent tweets from TD Canada’s Twitter account suggest that the issue has completely been resolved, more and more customers are slowly receiving their money.

Great to see that your funds have been deposited, Tiffany! Our sincerest apologies for this delay. Have an awesome Friday and weekend too! 🙂 ^KC

— TD (Canada) (@TD_Canada) July 27, 2018

Yippee! Car payment paid! Thanks for the quick work.

— Killer Queen 🇨🇦🇮🇪🇫🇷 (@FleurDeMar) July 27, 2018

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