Swoop Airlines apologizes to customers after 7 flights cancelled this week

Aug 29 2019, 10:51 am

After the grounding of an aircraft led to the cancellation of seven flights throughout its network this week, the president of Swoop Airlines is apologizing to customers “for any inconvenience” they may have experienced as a result.

In a statement to Daily Hive, Steven Greenway said the cancelled flights were the result of “unscheduled maintenance to one of our aircraft.”

Greenway said the aircraft in question was inspected on August 26, and was found to have damage on its body. “Given our diligent safety protocols, we grounded the plane for repair,” he said. “We are continuing to investigate the cause.”

The grounding of the aircraft impacted to Swoop’s network right through until Wednesday.

In total, seven flights were cancelled including flights between Kelowna to Winnipeg, Winnipeg to Abbotsford, Edmonton to Las Vegas, and Las Vegas to Edmonton, Edmonton to Hamilton, Hamilton to Orlando, and Orlando to Hamilton.

“Swoop is working to ensure all impacted travellers are provided with alternative travel arrangements in accordance with our Tariff and Flight Interruption Policies,” said Greenway, adding that all impacted travellers “are rebooked on the next available Swoop flight.”

If the flight “is not satisfactory, travellers are welcome to book alternative travel arrangements,” he said. “Swoop will reimburse the cost for tickets booked in the same class of service (basic economy) with other airlines.”

Any travellers delayed more than three hours, he added, “have received meal, hotel, and transportation vouchers.”

Greenway said the aircraft will return to service on Thursday, August 29.