A "payment system outage" is causing sailing delays at BC Ferries
Update: As of 8:50 am, BC Ferries tells Daily Hive that a number of terminals are reporting their point-of-sale systems are coming back on line and their IT team is working on the root cause of the issue.
Several sailings have been delayed on Tuesday morning as BC Ferries deals with a “payment system outage,” which is causing check-in issues.
In a post on X, the corporation says, “BC Ferries is currently experiencing a debit and credit card payment system outage at some of our terminals.”
#HeadsUp #BCFerries is currently experiencing a debit and credit card payment system outage at some of our terminals. We are investigating the issue and will provide updates as they become available. Cash, Experience Card and Assured Loading Ticket customers are unaffected. ^be
— BC Ferries (@BCFerries) September 26, 2023
The delays are impacting a number of terminals and sailings, including at the Tsawwassen Ferry Terminal.
#ServiceNotice #Vancouver #Victoria
The #SpiritofBritishColumbia departed 39 minutes behind schedule for the 7:00 am sailing from #Tsawwassen to #SwartzBay due to a terminal payment processing issue creating check in delays.Service Notice here: https://t.co/6LQlNsOKaX ^be
— BC Ferries (@BCFerries) September 26, 2023
In a service notice, BC Ferries apologizes and tells customers, “We appreciate your patience and apologize for any inconvenience you may experience as a result of this sailing delay. The crew is doing everything they can to get us back on schedule.”
For the most up-to-date sailing and departure information, customers can check Current Conditions.
Daily Hive has reached out to BC Ferries for more information.
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