Government orders investigation into aggressive sales tactics by telecom companies

Jun 15 2018, 1:21 am

The Canadian Radio-television and Telecommunications Commission (CRTC) will be investigating and reporting on the sales practices used by the country’s largest telecommunication companies.

According to the Federal Government, Canadians have expressed serious concerns about telecommunication companies using misleading and/or aggressive sales tactics.

And they are now taking action to ensure that consumers are treated fairly.

“Like many Canadians, we are concerned by allegations of clearly inappropriate sales practices by telecom carriers,” said Navdeep Bains, Minister of Innovation, Science, and Economic Development. “I have directed the CRTC to thoroughly investigate this matter. No Canadian should ever be misled or treated unfairly by a telecom corporation, especially those who are most vulnerable.”

Bains wants a public inquiry, where Canadians have an opportunity to be heard and the issues to be “carefully considered.”

The feds said that the report resulting from the inquiry must include potential solutions to “ensure Canadian consumers are adequately protected and treated fairly.” The CRTC will be required to complete its inquiry and report by February 28, 2019.

In its April 2018 mid-year report, the Commission for Complaints for Telecom-Television Services found that complaints against telecom providers had increased by 73% compared to the previous year.

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