Canada Post cuts hours, customers no longer need to sign for deliveries

Mar 24 2020, 6:34 am

Canada Post has reduced store hours and eliminated the need for customers to sign for door deliveries to minimize personal contact.

The Crown corporation, which functions as the primary postal operator throughout the country, is also asking in-store customers to maintain a two metre (six feet) distance. The company is also encouraging customers to pay by using the “tap” function on their debit or credit cards.

“Canada Post understands the important role the postal service plays and is committed to serving Canadians while taking action to keep our people and our communities safe,” reads a statement from Doug Ettinger, president and CEO of Canada Post. “To do so effectively in these challenging times, we will continue to review and quickly adapt our approach with health and safety as our primary goal.”

Canada Post is calling its new drop off the “Knock, Drop, and Go” approach. Delivery employees will knock or ring, choose the safest location to leave the item, and then depart for their next trip.

“This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up,” reads Monday’s update. “Please give our employees space and avoid opening the door or greeting them personally when they are at the door to deliver.”

Items that require proof of age, ID, or customs payments will be sent directly from Canada Post depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup.

parcel

WoodysPhotos/Shutterstock

Canada Post has also cut in-store hours, opening one hour later and closing one hour earlier to “clean, restock, and provide some relief to employees.”

For the first hour of each day, Canada Post is offering “priority service” to those who are at a higher risk. “Franchise operated post offices will follow the measures put in place by franchise operators.”

Some Canada Post locations may close due to building closures that are “beyond their control” and some smaller locations may close due to personnel reasons. In such cases, the Post will direct customers to the nearest operating post office.

“Above all, we ask everyone to be patient and respectful,” concluded the news release. “Being anxious at this time is completely understandable, but we are all in this together.”