"Error": BC Ferries experienced a site, app and phone system outage Monday

BC Ferries had a rough end to its long weekend after an outage Monday morning impacted its website, app, and phone system.

That meant travellers were not able check ferry schedules or make any changes to their reservation.

However, BC Ferries was sharing updates on its sailing conditions on Twitter.

#BCFHeadsUp
An IT outage is impacting access to our website, app & call centre. We have identified the issue & we are working on restoring service as quickly as possible. We apologize to our customers who have been impacted, this morning. We will continue to provide updates here.

— BC Ferries (@BCFerries) May 22, 2023

Spokesperson for BC Ferries told Daily Hive around 9:30 am that it was working on restoring service as soon as possible, adding, “we’re basically just rebooting the system.”

They said it expected the system to be back up and running in the morning. However, the website and mobile app were not restored until just before 3:00 pm.

#BCFHeadsUp – Update [2:59 pm]
Our website and mobile app have been restored.

Current Conditions
👉 https://t.co/Cwy3jtg5Qa

Sailing Schedules
👉 https://t.co/QOmDbJzVyv

All Routes at a Glance
👉 https://t.co/nTbhJpLVfl

— BC Ferries (@BCFerries) May 22, 2023