Toronto working to make skating rink reservation service more user-friendly

Dec 17 2020, 2:35 am

Mayor John Tory said that the reservation service for Toronto’s ice rinks would be improved on to make it more user-friendly, but said the complicated process is due to COVID-19 contact tracing needs.

During a press conference on Thursday, when asked about the convoluted reservation process, which requires an entire household to get a reservation number before signing up, Tory confirms it’s due to contact tracing.

“The answer is yes, in the interests of stopping COVID-19, making thorough records of who is skating so we can contact them in the event of any kind of spread of the virus is the reason for why the system is the way it is.”

However, Tory said the City staff are working to improve the site and will have more to say in the coming days.

“Our City staff did a magnificent job on a day’s notice of getting a registration system in place. They have subsequently improved it as you can book a date seven days in advance. I think it’s a big plus,” he said.

“But there’s no doubt we have a bit more time, which we do, and we have a lot of winter left— in fact, winter hasn’t even officially arrived yet, so we will make the system more user friendly.”

There are 54 outdoor ice rinks open with 25 participants allowed at a time. There are also 13 rinks with extended times open for the season.