TTC launches new 'safe' app for incident reporting

Sep 6 2017, 11:10 pm

The TTC has officially launched its incident reporting mobile app.

The SafeTTC app is part of the TTC’s new anti-harassment campaign, which also launched on Wednesday.


The TTC’s new website #ThisisWhere takes a stand against harassment on transit.

“Harassment comes in many different forms and it’s an issue that affects us all,” states the site. “The TTC is dedicated to creating a safe space for all passengers, but we can’t do it without your help. Please, report crime and harassment wherever you see it.”

The website outlines people’s stories on transit harassment, and guides users to report harassment through different ways, such as using the yellow emergency alarm strip or the new app.

Over the next few weeks, the TTC will begin putting up posters and other printed material throughout the TTC regarding this campaign,

SafeTTC App

The SafeTTC App is a mobile app for both iOS and Android that offers TTC customers a quick and discreet method for reporting harassment, safety concerns or suspicious activity directly to the TTC’s Transit Control Centre.

According to the TTC, customers can do their part to help make transit safer for all by providing detailed reports of incidents and situations that are observed on the TTC system – whether on a vehicle, in a station or at a bus or streetcar stop.

The app has to be downloaded on your phone, and when open, users can go to the home screen to contact Transit Control:

  • The “Report a Problem” button allows users to send text and photos or videos directly to Transit Control. When reporting an issue, customers can select from easy drop-down menus for vehicle type (bus, streetcar or subway), route numbers, and station locations, and report categories to assist Transit Control in assessing the situation.
  • * The “Call Police” button will connect customers directly to 9-1-1 dispatch and should only be used when emergency police, fire or medical assistance is required.

Keep in mind, the app only works with cellular connectivity. If you’re reporting without signal, it will be stored and sent automatically as soon as you’re connected again. The TTC said that system is also designed to send text before pictures so that Transit Control receives reports as quickly as possible.

The free Safe TTC app is now available at the App Store (iOS) or Google Play (Android).

SafeTTC App

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