Toronto’s Pearson Airport is one of the top in North America in terms of traveller satisfaction.
A new study by J.D. Power showed that while there is an increased number of travellers moving through airports, airport experience satisfaction is improving.
“Overall traveler satisfaction with the airport experience averages 731 (on a 1,000-point scale) in 2016, an improvement from 725 in 2015. The increase in satisfaction comes at a time when airports are posting a 5-6 per cent annual increase in traveler volumes,” states J.D. Power in a press release.
“Many airports, especially the nation’s largest airports, were never built to handle the current volume of traveler traffic, often exceeding their design limits by many millions of travelers,” said Michael Taylor, director of the airport practice at J.D. Power. “Yet airports are overcoming infrastructure limits by affecting the things they can influence. Airports are successfully applying technology to improve check-in, security screening, and the food, beverage and retail shopping experiences.”
Satisfaction with large airports, including Pearson, is up 5-points on average to 724. But Pearson is above that average, rating 745.
Portland International Airport took the highest spot, with a score of 786, while New York’s LaGuardia came in last with 649.
Hopefully you don’t stuck there anytime soon.