Major class-action lawsuit against Ticketmaster Canada over ticket refunds

Oct 20 2022, 6:05 pm

A class-action lawsuit has been filed against Ticketmaster Canada over delays in refunding customers for tickets they bought to shows affected by the COVID-19 pandemic.

In April, Shayne Beaucage filed the lawsuit against Ticketmaster Canada and Live Nation, and it was certified as a class action suit in Ontario in September. He now represents everyone in the class.

According to court documents, the plaintiff alleged that customers who purchased tickets to events that were impacted by the COVID-19 pandemic were entitled to prompt refunds, in the original form of payment, under the terms of their contracts with Ticketmaster or under consumer protection laws.

Ticketmaster denied the allegations and said that by November 30, 2020, all ticket holders had been provided refunds, or the option to receive refunds, for all but 12 events in Canada that had been postponed, rescheduled, or cancelled after March 11, 2020, due to pandemic.

This excludes Quebec. The province has its own lawsuit against Ticketmaster Canada in progress.

Late last month, a settlement agreement was proposed and Ticketmaster agreed to compensate certain members of the class by giving them $5 gift cards per eligible ticket purchased. The company would also have to pay $100,000 additionally to settle the class action, bringing the total costs to $137,545.

You could be eligible for credit if you bought tickets for any of the following events. These are the 12 events for which, as per Ticketmaster’s own admission, refunds were not available prior to November 30, 2020:

ticketmaster

kmlaw.ca

In May of 2020, a person called Ryan MacIntyre had helmed a class-action lawsuit against Ticketmaster Canada and Live Nation. With him were Canadians who purchased one or more tickets from the parties for events taking place after March 13 that year, that were postponed, rescheduled, or canceled.

If the settlement for Beaucage v. Ticketmaster Canada Holdings ULC et al. is not approved, litigation is expected to continue. Ontario Superior Court of Justice will hold a hearing on December 15 at 10:00 ET to share the verdict.

Daily Hive has reached out to Ticketmaster and will be updating this post when they respond.

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