US-based telecom issue disrupting Porter Airlines flights has been resolved

Jun 27 2019, 12:59 pm

Porter Airlines says a US-based telecom issue that affected its flights on Wednesday has been resolved.

However, customers are still dealing with the repercussions.

According to the Toronto airline, the outage affected all areas of its website, passenger processing, reservation systems, and customers were unable to make flight changes.

The outage also forced Porter to manually check in passengers, and handing out hand-written boarding passes.

Some flights were affected and included cancellations throughout the evening.

Following the disruption, the airline said the issue had been resolved and passengers were able to rebook their flights, depending on availability.

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The airline said passengers needing to cancel their travel plans as a “direct result of the systems issue” will be provided full refunds which can be processed at a later date.

On Thursday, a Porter spokesperson told Daily Hive flight operations are normal and the third-party telecom outage was resolved overnight.

“Over 85% of yesterday’s flights operated and we are working to accommodate those with cancelled flights as soon as possible,” said the airline

“New flight information was sent by email based on contact information provided with the reservation.”

The airline said the majority of passengers are already re-booked on flights.

“It is possible that seats become available on earlier flights as passengers adjust their reservations over the course of the day,” said the airline.

“The fastest ways to determine this directly is by using, the email notification received, using Porter’s website under the “manage flights” option or contacting your travel agent.”

The airline apologized for the inconvenience, saying passengers needing to cancel travel plans as a direct result of the systems issue will be provided full refunds.

However, frustrated travellers still took to Twitter on Wednesday to complain about the disruption and not receiving proper updates.